8 October 2026 · 5 min read
How to choose an STS service provider: seven questions to ask
When an STS provider underperforms, the cost shows up as delay, follow-ups and risk. These questions separate a provider who will execute well from one who will simply say yes.
1. How do you assess feasibility?
Look for a structured review of vessels, cargo, location and conditions — and a willingness to say no.
2. Can I see the operation plan before I commit?
A competent provider shares a specific plan, including limits and stop criteria.
3. Who is accountable, by name?
You should have one point of contact who owns the request from enquiry to close-out.
4. What exactly is in the price?
Ask for a written scope: what is included, what is excluded, and how changes are handled.
5. How will you keep me informed?
Agree update points in advance, so information comes to you rather than being chased.
6. What happens if conditions turn?
The answer should be the plan's stop criteria — not reassurance.
7. Can you verify who you are?
Maritime businesses are increasingly impersonated online. Check the provider's official website, company registration and contact channels before sharing documents or making payments. J LINE publishes its verified channels at jlineshipping.net/official-channels.
